Return and Refund Policy

Last updated: October 5, 2026

We want you to feel confident and excited about every piece you order from us. If something isn't quite right, here's everything you need to know about returns, exchanges, and refunds.

Returns & Exchanges

You have 7 days after receiving your item to request a return or exchange.

To be eligible, your item must be:

Unworn or unused, in the same condition you received it
With all original tags attached
In its original packaging
Accompanied by your receipt or proof of purchase

To start a return or exchange, contact us at business@aairaco.com. After receiving your request, it might take us 48-72 hours to approve. Once your request is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Please note: items sent back without first requesting a return or exchange will not be accepted.

If you're exchanging for a different size:

Exchanges are subject to stock availability. If your requested size is unavailable, you can choose an alternative item of equal value or wait for restocking.
Once submitted, exchange requests take 24–72 hours to be reviewed and approved.
Only one exchange per order is allowed.
A shipping charge of ₹150 applies to exchanges, and this cost is non-refundable.
Once we receive your returned item, it will be inspected before the exchange is approved, and we'll notify you of the outcome.

Have a question about your return or exchange? We're always happy to help — just email us at business@aairaco.com.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Proof required: For any missing, damaged, or incorrect item, we'll need an unboxing video as valid proof before we can process a replacement. Please film your unboxing whenever possible — it helps us resolve things quickly.

Exceptions — Non-Returnable Items

Sale items and gift cards are also final sale and not eligible for return.

If you're unsure whether your item qualifies, please reach out — we're glad to clarify.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please note it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't seen your refund, please reach out to us at business@aairaco.com.

Delivery Errors and Quality Issues

We hold ourselves to a high standard of quality. As a general policy:

Custom-made orders cannot be cancelled once processing has begun.
If your order was delivered in error (for example, it doesn't match your order confirmation) or has a genuine quality or manufacturing defect, we will re-fulfill your order upon verification, with the correct item delivered within 10 working days.

Warranty

We don't offer a general warranty on our products. The one exception is a manufacturing defect present at the time of delivery — if that's the case, please contact us within 7 days of receiving your order, along with your unboxing video, so we can make it right through a repair, replacement, or refund, in line with this policy.

Questions?

We're here for you. Reach out anytime at business@aairaco.com or message us at +91 8999404872.